Terms & Conditions for DSA Partners

These Terms & Conditions for DSA Partners ("Terms") govern registration and use of the website orendafinserv.com and its Partner Dashboard, CRM, AI eligibility tools and related services (collectively, the "Platform") by Direct Selling Agents, channel partners, and referral partners ("Channel Partner", "DSA Partner", "Partner", "you") of Orenda Financial Services Private Limited ("Orenda", "Company", "we", "us"). Orenda operates the Platform as a loan discovery and comparison aggregator, rather than as a panel-based DSA network tied to specific Lenders, as further explained in Clause 3.

By registering on the Platform as a DSA Partner, or by submitting any Client case through the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any partner guidelines, commission schedules, or product-specific instructions issued by Orenda from time to time.

These Terms apply to you in your capacity as a DSA Partner. A separate "Terms & Conditions for Applicants" document governs the individuals whose loan requirements you may submit through the Platform ("Clients"). You are responsible for ensuring your Clients are made aware that a separate document governs their own use of the Platform.

You accept these Terms by way of click-wrap acceptance on the Platform (for example, by ticking a consent box and proceeding with registration). You agree that such click-wrap acceptance, together with the IP address, device, and timestamp recorded by the Platform at the time of acceptance, constitutes a valid and binding acceptance of these Terms under the Information Technology Act, 2000, and that Orenda's electronic records of such acceptance, of the logging of a Case, and of Commission computation, are conclusive evidence of the matters they record, in the absence of manifest error.

“Clawback Period” means the period specified for a Case on the Partner Dashboard or in the applicable commission schedule, or, if none is specified, 12 months from the date of first Disbursement for that Case, during which Commission already paid remains liable to adjustment, withholding, or recovery under Clause 12.5.

“Client” means an individual or entity whose loan-related information and documents are submitted on the Platform by a DSA Partner for eligibility assessment and lender facilitation.

“Case” means a loan enquiry or application filed by a DSA Partner on the Platform on behalf of a Client.

“Commission” or "Payout" means the referral fee payable by Orenda to a DSA Partner in respect of a Case that results in successful loan disbursement, calculated in accordance with Clause 12.

“Disbursement” means the actual release of loan funds, whether in full or in one or more tranches, by a Lender to or for the benefit of a Client.

“Lender(s)” means the banks, NBFCs, and other financial institutions to which a Case may be forwarded for consideration. Orenda's arrangement with a given Lender varies: for some Lenders, Orenda (directly or through a group/associate entity) holds a direct empanelment, tie-up, or agency arrangement; for other Lenders, Orenda operates through channel or referral arrangements, or simply recommends the Lender based on Orenda's own market knowledge, product experience, and the AI Tool's assessment, without any formal arrangement with that Lender. Orenda is not necessarily empanelled with, tied up with, or an authorised agent of every Lender named or referenced on the Platform, and a Case may equally be forwarded to a Lender not listed on the Platform where appropriate. You must not represent the nature of Orenda's arrangement with any particular Lender to a Client unless Orenda has confirmed that arrangement to you in writing.

“AI Tool” means the Platform's automated eligibility-assessment feature described in Clause 11, which analyses information and documents submitted for a Case and generates a Funding Quotation.

“Funding Quotation” or "Quotation" means the dated, uniquely referenced document generated by the AI Tool for a specific Case, listing one or more prospective Lenders together with indicative loan terms as described in Clause 11, and bearing a stated validity period.

“Partner Dashboard” means the secure login-based interface through which a DSA Partner submits Cases, tracks status, and views Commission.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the Digital Personal Data Protection Act, 2023.

“Working Day” means a day, other than a Saturday, Sunday, or public holiday, on which Orenda's offices are open for business in Ahmedabad, Gujarat.

Your relationship with Orenda is that of an independent contractor. Nothing in these Terms creates an employer-employee relationship, partnership, joint venture, or agency relationship between you and Orenda, and nothing in these Terms makes you an agent or representative of any Lender.

You have no authority to make representations, sign documents, or enter into commitments on behalf of Orenda or any Lender, except as expressly authorised by Orenda in writing.

You are responsible for your own tax registration, GST compliance (where applicable), and income tax obligations on Commission earned. Orenda will deduct tax at source (TDS) on Commission payouts where required by law and reflect such deductions in your payout statements.

The nature of Orenda's relationship with any given Lender is as described in the definition of "Lender(s)" in Clause 2, and varies by Lender and by product. You must rely only on Clause 2 and any written confirmation from Orenda — and not on any assumption — when describing Orenda's relationship with a Lender to a Client.

Your engagement with Orenda is non-exclusive unless separately agreed in writing. You may continue to operate your own independent business (CA practice, real estate brokerage, insurance advisory, DSA work for other platforms, etc.) alongside your use of the Platform, and there is no minimum Case volume required to remain an active Partner, save as may be notified on the Platform.

You shall not, directly or indirectly, reverse-engineer, copy, decompile, extract, or attempt to derive the underlying source code, algorithms, logic, or data models of Orenda's AI Tool, Partner Dashboard, or Platform infrastructure.

During the term of your registration and for a period of twelve (12) months following termination or deactivation of your account, you shall not, directly or indirectly, solicit, hire, entice away, or attempt to hire any officer, employee, software developer, or operational staff of Orenda.

To register as a DSA Partner, you must be at least 18 years of age and, where applicable to your profession or entity type, hold all licences, registrations, certifications and memberships legally required to carry on that profession or business.

You agree to provide accurate, current, and complete information during registration (name, mobile number verified by OTP, email, city, partner type, and supporting documents) and to promptly update such information if it changes.

Orenda may conduct KYC and background verification and may, at its sole discretion, approve, decline, suspend, or revoke your registration, including where eligibility criteria are not met or cannot be verified. Orenda does not currently levy any registration, subscription, or platform-access fee on DSA Partners; any such fee that Orenda may introduce in future will only apply prospectively and will be notified to Partners in advance.

You are solely responsible for maintaining the confidentiality of your login credentials and OTPs and for all activity conducted through your account, and must notify Orenda immediately of any unauthorised access.

As a DSA Partner, you will identify prospective Clients, collect their loan requirement details and supporting documents, and submit these through the Partner Dashboard for AI-based eligibility pre-screening and subsequent filing with a suitable Lender.

You are responsible for the accuracy of information you input on a Client's behalf and for ensuring that documents uploaded are genuine and belong to the stated Client. You must not submit fabricated, forged, or knowingly inaccurate information or documents.

You must deal with Clients fairly, transparently, and professionally, and must not make any representation to a Client that a loan is guaranteed, pre-approved, or certain to be disbursed at a specific amount or rate — the AI Tool's output is indicative only, as set out in Clause 11.

Where the same Client is submitted as a Case by more than one DSA Partner, or a Client submitted by a DSA Partner is found to already exist in Orenda's own direct pipeline, ownership of that Case for Commission attribution is determined on a first-in-time basis, by reference to the date and time the Case was first logged, as recorded by Orenda's systems.

A Case attributed under 8.1 remains attributed for a lead validity window of 90 days from first logging. If Disbursement hasn't occurred within that window, attribution lapses and any Partner may log the Case afresh, save where the delay is attributable to Orenda's own processing.

Orenda's electronic records of logging date/time are conclusive, absent manifest error.

No use of Orenda's name/logo/trademark, and no bidding on "Orenda" as a keyword, without prior written approval.

All customer communication must comply with TRAI's TCCCPR and the DND registry; no auto-diallers, spoofed headers, or purchased/unconsented databases.

Breach is a serious breach triggering suspension/termination under Clause 20, plus any separate TRAI liability.

You must not offer, recommend, or facilitate any insurance product to a Client unless you hold a valid IRDAI licence/registration, and any such activity is entirely separate from your engagement with Orenda.

The Platform includes an AI-based tool that analyses the information and documents submitted for a Case (such as GST returns, average bank balance, DSCR-relevant financials, existing obligations, borrower profile, and stated loan requirement) against known Lender criteria, and generates a Funding Quotation for that Case.

A Funding Quotation is a dated document bearing a unique reference number, and ordinarily sets out, for one or more prospective Lenders: the type of loan product (e.g., term loan, dropline overdraft), an expected loan amount range, an indicative rate of interest (ROI) range, an upfront cost range, a tenure range, and an approximate EMI range for each Lender listed, together with an overall "Estimated Approval Ratio" and an "Indicative Likely Range" summarising the most probable outcome across the Lenders shown (collectively, the "AI Output").

The AI Output is generated for guidance purposes only, to help you and the Client compare prospective Lenders and decide how to structure and where to file a Case. It does NOT constitute a loan offer, sanction, or commitment from Orenda or from any Lender named in the Quotation, and does not bind any Lender to accept the Case, sanction any amount, apply the indicated ROI, or charge the indicated upfront cost.

The final loan amount, interest rate, tenure, processing/upfront fees, and all other terms are subject to: (a) complete documentation and verification by the concerned Lender; (b) that Lender's own credit assessment and underwriting policies; (c) regulatory and scheme guidelines applicable at the time of application; and (d) the Client's actual credit history, CIBIL score, and financial profile at the time of formal application — each of which may cause the final sanctioned terms to differ significantly from the Quotation.

The Estimated Approval Ratio and any weighted/summary rate figures shown in a Quotation are statistical estimates derived from the pre-profiling assessment and available data patterns. They are not a prediction or guarantee specific to the Client's case. The Estimated Approval Ratio forms part of the standard content of a Quotation and may be shown to a Client as such, provided it is always shown together with, and is not detached from, the disclaimer described in Clause 11.7 making clear that it is an estimate and not a probability guarantee of approval.

Every Funding Quotation is valid only for the period stated on its face (currently 30 days from the date of issue, unless otherwise indicated). You must not present, forward, or rely upon an expired Quotation as current, and must obtain a fresh Quotation for the Case if the stated validity period has lapsed before filing.

You must communicate the Quotation to the Client together with, and subject to, the disclaimer set out on the Quotation itself (or an equivalent disclaimer of at least the same effect), and must not remove, obscure, or contradict that disclaimer when sharing the Quotation with a Client. You must not represent any figure in the Quotation as a guaranteed or confirmed loan term. Misrepresenting a Quotation as a firm offer is a breach of Clause 6 and Clause 7 of these Terms.

Orenda uses reasonable efforts to keep the AI Tool's underlying data and logic accurate and current but does not warrant that a Quotation will be free of error, and shall not be liable for any loss or claim arising from reliance on a Quotation by you, by a Client, or by any Lender.

Commission in respect of a Case is payable to the DSA Partner by Orenda directly. Commission is not paid by, and does not create any payment obligation on the part of, any Lender to the DSA Partner. Orenda's commercial arrangements with Lenders are separate from, and are the basis on which Orenda funds, the Commission paid to Partners.

Commission rates are determined by Orenda and may vary by loan product, loan amount, Lender, and Client profile. Indicative ranges may be displayed on the Platform. The rate displayed on the Partner Dashboard at the time a Case is logged applies to that Case, subject to final confirmation of the Lender's own payout to Orenda at the time of disbursement; if the confirmed payout varies, Orenda will notify you before processing that payout.

Commission accrues only upon actual disbursement of the loan by the Lender and confirmation of such disbursement to Orenda. Orenda is not liable for delay in Commission payment caused by a Lender's delay in confirming disbursement, but remains responsible for calculating and remitting the Commission itself once disbursement is confirmed. Where a loan is disbursed in tranches, Commission accrues only on the tranche(s) actually disbursed and only to the extent Orenda has itself received the corresponding payout from the Lender for that tranche; no Commission is payable on any tranche not drawn down or not paid out to Orenda.

Payouts are processed by Orenda within the timeline stated on the Platform and are subject to applicable TDS and any reconciliation adjustment.

Commission payable to you in respect of a Case remains liable to adjustment, withholding, or recovery by Orenda, automatically and without further notice being required to trigger the right (though notice of the resulting demand will be given as described below), on the occurrence of any of the following within the Clawback Period for that Case: (a) foreclosure of the loan or its balance transfer to another lender; (b) fraud or misrepresentation discovered in the Case file; (c) a deficiency in documentation for the Case that is later established; or (d) any reduction, reversal, or withholding of Orenda's own payout from the Lender, to the extent attributable to the Case. Orenda may set off any recoverable amount against Commission payable on any other Case. Where not fully recovered by set-off, Orenda will issue a written demand specifying the amount and trigger event, payable within 15 Working Days, failing which Orenda may pursue recovery through any lawful means.

You can track Case status, disbursal confirmation, and Commission calculation transparently on the Partner Dashboard. Any discrepancy must be raised through the Dashboard and will be reviewed within the resolution timelines stated on the Platform (currently 2 working days for acknowledgement of raised discrepancies).

Rates are exclusive of GST; registered Partners invoice Orenda; an unregistered Partner's rate is deemed tax-inclusive; Orenda may self-invoice where permitted.

TDS is deducted under Section 194H and reflected in payout statements for Form 26AS reconciliation.

Payouts are made only to your own-name bank account, verified by penny-drop; no third-party accounts are accepted. A minimum payout threshold applies, and Orenda retains a right of set-off against recoveries under Clause 12.5.

Before submitting a Client's Personal Data (name, contact details, income, PAN, financial documents, etc.) on the Platform, you must obtain the Client's specific, informed consent for: (a) collection and submission of such data to Orenda; and (b) onward sharing of the data with prospective Lenders for loan facilitation.

You must retain evidence of such Client consent (e.g., a signed form or recorded digital consent) and furnish it to Orenda promptly upon request.

You must access and use Client data solely for the specific Case for which it was submitted, must not use it to solicit unrelated products or services, and must implement reasonable safeguards to protect any Client data that resides in your own systems or records.

Orenda processes Personal Data submitted by you in accordance with its Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023.

By uploading or submitting a Client's information or documents on the Platform, you authorise Orenda to show, share, disclose, and submit such information and documents to bank officers, credit officers, underwriters, and other authorised representatives of Lenders, as well as to other persons reasonably involved in the loan facilitation process (including verification agencies, Orenda's operations and credit team, and Orenda's own management), for the purpose of processing, evaluating, pre-profiling, or otherwise progressing the Case. This right extends to the pre-profiling and eligibility-assessment stage, i.e., Orenda may show or submit such information and documents to a bank officer or other person even before a formal loan application has been initiated with, or filed before, any particular Lender.

You are solely responsible for obtaining the Client's specific, informed consent, prior to uploading any Client information or document on the Platform, for that information and those documents to be shown, shared, and submitted to bank officers, Lender representatives, and other persons as described in Clause 14.5. Orenda shall not be held liable for any claim, loss, complaint, or grievance — whether raised by the Client, a Lender, or any other person — arising from the sharing of information or documents strictly in accordance with Clause 14.5, where you have failed to obtain such consent, and you shall indemnify Orenda for any resulting loss in accordance with Clause 19.

You acknowledge and agree that neither you nor Orenda acts as a 'Specified User' under CICRA, 2005 for the direct procurement of credit scores. Where credit pre-screening or soft-pull evaluation is required, you act strictly as a digital/administrative facilitator to assist the Client in providing consent. Any soft credit pull or CIBIL check facilitated through the Platform shall be executed directly by an authorised Specified User (such as a partner Lender, NBFC, or licensed CIC partner) or generated directly by the Client, and Orenda and you shall merely receive the credit assessment output for eligibility matching and loan facilitation purposes.

You must keep confidential all non-public information received from Orenda, including commission schedules, Lender processes, Platform functionality, and Client data outside its permitted case use.

This obligation survives termination for 2 years, or until the information is no longer confidential, whichever is longer.

All content on the Platform, including the Orenda name and logo, dashboards, and the AI Tool, is the property of Orenda or its licensors. You may not copy, reproduce, modify, distribute, or reverse-engineer any part of the Platform without Orenda's prior written consent, beyond ordinary authorised use of the Partner Dashboard.

The Platform and the AI Tool are provided on an "as is" and "as available" basis. Orenda does not warrant that the Platform will be uninterrupted or error-free.

Orenda does not guarantee that any Case submitted will be accepted by a Lender, or that Commission will necessarily accrue, as these depend on Lender underwriting outcomes outside Orenda's control.

To the maximum extent permitted by law, Orenda shall not be liable for indirect, incidental, or consequential loss, including loss of business or expected Commission, arising from a Lender's rejection, delay, or modification of a Case, or from reliance on AI Output as described in Clause 11.

Orenda's aggregate liability to a DSA Partner under these Terms shall not exceed the total Commission paid or payable to that Partner in respect of the specific Case giving rise to the claim, save where such limitation is not permitted under applicable law, or in cases of fraud or wilful default by Orenda.

You agree to indemnify and hold harmless Orenda, its directors, officers, and employees from claims, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) inaccurate, false, or fraudulent information or documents submitted by you; (c) your failure to obtain a Client's consent as required under Clause 14; or (d) your violation of applicable law.

Orenda may suspend or terminate your Partner account, with or without notice, for breach of these Terms, submission of false information, fraudulent conduct, failed KYC verification, or where required by a Lender or regulator.

You may deactivate your account at any time by written request. Deactivation does not affect Commission already earned on Cases disbursed prior to the effective date of deactivation, subject to Clause 12.

Clauses 6, 7, 8, 9, 12 (in respect of Commission already accrued), 13, 14, 15, 16, 18, 19, 23 and 25 survive termination of these Terms.

For any grievance regarding the Platform, a Case, or Commission, contact Orenda's Grievance Officer below. Orenda will endeavour to acknowledge within 48 hours and resolve within 30 days.

Orenda may revise these Terms from time to time, including Commission structures, and will post the updated Terms on the Platform with a revised "Last Updated" date. Material changes to Commission structure will be communicated in advance via the Partner Dashboard or your registered email. Continued use of the Platform after such changes constitutes acceptance.

These Terms are governed by the laws of India. Subject to Clause 23.2, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction.

Any dispute arising out of or in connection with these Terms, where the claims aggregate to less than ₹5,00,000 (INR Five Lakh), shall be subject to the exclusive jurisdiction of the competent civil courts at Ahmedabad, Gujarat. For claims exceeding ₹5,00,000, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement of both parties (or failing agreement, pursuant to Section 11 of the Act). The seat and venue of arbitration shall be Ahmedabad, Gujarat, and proceedings shall be conducted in English.

Orenda shall not be liable for delay or failure in performance caused by circumstances beyond its reasonable control, including natural disasters, government action, or failure of Lender/Credit Bureau systems.

Severability: invalid or unenforceable provisions do not affect the remainder of these Terms.

Entire Agreement: these Terms, together with the Privacy Policy and any partner-specific communication issued via the Dashboard, constitute the entire agreement between you and Orenda regarding your Partner relationship.

Assignment: you may not assign your rights under these Terms without Orenda's prior written consent.